Working methods:

The Firm has the resources to handle almost any legal task. Each client of the Firm is served by one lawyer or a team of lawyers depending upon the nature and volume of the work involved. The objective of this organization is to provide continuity in the handling of the client's affairs.

We arrange for attorneys with the appropriate experience and seniority to be assigned to the client's business. This may not always involve a partner. The Firm has the ability to second some of its lawyers to clients on a regular basis.

Conflicts:

It may happen that we will find ourselves unable to act in a particular matter because we are already involved on behalf of another client. In this case, our first action will be to reveal the potential conflict and recommend other lawyers.

Confidentiality:

We believe that confidentiality is one of the essential norms of our profession. Our confidentiality duty is therefore very strictly applied. Paralegals and other staff are contractually bound by a rigorous confidentiality obligation.

Billing policies:

The Firm’s professional charges are determined in light of the nature of the services required, the time needed for such services, the complexity of the legal issues involved, and extraordinary requests from clients. The Firm applies hourly billing rates, fixed fees, annual retainers, or a combination of one or more of these billing methods as agreed with the client. The fees charged are those which are reasonable and satisfactory to the client.

Bills are submitted monthly, quarterly, or at the conclusion of the particular matter and include a description of the services covered by the fees. Disbursements are normally billed together with fees and are itemized in detail if the client so wishes. Disbursements charges are billed at cost and do not involve any profit element. Our auditors review all statements of disbursements before our invoice is issued to the client.

Pro Bono work:

The Firm has a long tradition of pro bono work for public interest, non-profit organizations, and individuals.

Credentials:

If you have been recommended to contact us but nevertheless have little or no knowledge of our capabilities, we will be pleased to refer you to existing clients and professional contacts for an independent appraisal of the services we provide. In the absence of an attorney known to you, enquiries should be addressed to the Managing Partner named on the list of the Firm's members.

Complaints:

We take complaints made against us very seriously It is our policy to investigate complaints promptly and thoroughly.